What To Do If Diamonds Are Not Received After Easypaisa Payment in Free Fire

If you’ve recently purchased Free Fire diamonds via Easypaisa and the payment was successful but you haven’t received your diamonds, don’t panic. It’s a common issue, and the process to resolve it is quite simple once you know what to do. Many players experience delays in diamond delivery or encounter technical problems that cause the purchase to not reflect in-game immediately. Garena Free Fire has a formal process for reporting payment-related issues, and by following this step-by-step guide, you’ll be able to resolve your issue effectively.

This post is specially designed for Pakistani Free Fire players who made their purchases using Easypaisa and did not receive their diamonds. Read on to find out the full process of submitting a support ticket to Garena and ensuring your issue is addressed.

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Important Notes Before You Begin

Before diving into the steps, there are a few crucial things to note:

1. Wait Before Submitting a Request
   After completing your payment, it’s recommended to wait for at least 1 hour before submitting a support ticket. Sometimes, the payment is processed in the background, and it may take a little time for the diamonds to appear in your Free Fire account.

2. Required Information
   Make sure you have all the necessary information ready before submitting your request. This will ensure your ticket is complete, accurate, and can be processed quickly.

   The essential information you’ll need includes:

   • Your Free Fire UID (found in your Free Fire account settings).

   • Your account nickname (the in-game name).

   • Transaction receipt from Easypaisa, which includes:

     • Transaction ID

     • Amount Paid

     • Date and Time of the transaction

     • Merchant Name or Recipient Information

   • A screenshot of your Easypaisa payment receipt.

Now, let’s move on to the steps.

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Steps to Report a Missing Diamond Top-Up Using Garena Support (Via Web)

If you’ve already waited for the diamonds to appear in your account and they still haven’t shown up, it’s time to reach out to Garena’s support team. Below are the detailed steps for submitting a support request via the official Garena website.

1. Access Garena’s Official Support Portal

To begin the process, you’ll need to visit the official Garena Free Fire support portal.

• Open the support portal by navigating to the following link:
  https://ffsupport.garena.com/hc/en-us/requests/new

This is the page where you will create a new request. It is essential that you access this page on a web browser like Google Chrome for the best experience.

2. Log in to Your Garena Account

Once you’re on the support portal, you’ll need to log in to your Garena account.

• Click on the Sign In button in the top-right corner of the page.

• A login window will appear where you can choose the platform you use to log into Free Fire, such as:

  • Google

  • Facebook

  • VK

  • Apple ID

Ensure you use the same login method that you use in-game to ensure your support request is linked to the correct account.

3. Open the “New Request” Form

After logging in successfully, look at the top-right corner of the page. You’ll see your username or profile icon there.

• Click on your username and then select the option New Request from the dropdown menu.
  This will open the support ticket creation form where you will provide all the details regarding your payment issue.
  
  

  
  
  

4. Select the Appropriate Game and Issue Type

In the support request form, you’ll need to fill out several fields. These fields help Garena’s support team understand your issue more clearly. Be sure to select the following options:

• Game: Choose Free Fire from the available list.

• Type of Request: Select Payment Issue from the dropdown menu.

• Type of Problem: Choose the option Payment - Item Purchased Not Received. This specifies that you’ve made a payment, but the diamonds haven’t been credited to your account.

These selections will ensure that your request is directed to the correct department for quick processing.

5. Enter Your Free Fire Account Details (Auto)

You will now be asked to provide your Free Fire UID and nickname.

• UID: Enter your Free Fire UID here. This is a unique identification number associated with your account. You can find this number in your profile in the game.

• Nickname: Enter the nickname you use in Free Fire. Ensure this is the exact name you’re using in-game.

Double-check these details to ensure there are no errors, as submitting incorrect information could cause delays in resolving your issue.

6. Add Transaction Details (Including Receipt)

Next, you will need to provide the date, time, and details of your Easypaisa payment.

• Transaction Date & Time: Provide the exact date and time when the payment was made. The format should be:

  
    
  
      
  YYYY-MM-DD HH:MM
  Example: 2025-04-03 19:45
      
    
  
      

• Amount Paid: Enter the amount you paid for the diamonds. Make sure this matches the amount shown on your Easypaisa receipt.

• Transaction ID: Paste your Easypaisa Transaction ID (Txn ID). This is the unique ID generated when you make a payment via Easypaisa.

Once you’ve entered all this information, attach your payment receipt to the request. The receipt must clearly show the transaction ID, date, amount, and your sender number. This proof is vital to resolving your case.

Here is a sample description you can use when submitting the ticket:

Support Ticket Message

Dear Garena Team,

I made a payment through Easypaisa to top up diamonds in my Free Fire account, but I have not received the diamonds. Below are the details:

- Account UID: 9351564274
- Account Nickname: ༄ᴾᴿᴼ✿ʜᴀʀᴏᴏɴ࿐
- Transaction ID: [Insert Easypaisa Transaction ID]
- Amount Paid: PKR [Insert Amount]
- Payment Date and Time: 2025-04-03 19:45
- Easypaisa Screenshot Attached

Kindly verify the payment and credit the diamonds to my account. Thank you for your assistance.

Best regards,  
[Your Name]

7. Submit the Request

Once you’ve filled out all the required information and attached the necessary files, double-check everything for accuracy. Once confirmed, click on the Submit button at the bottom of the form. This will send your request to Garena’s support team.

Garena will usually send you a confirmation email that they have received your request.

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After Submitting the Ticket

After you’ve submitted your support ticket, Garena will review your issue. It may take 1 to 3 working days for them to respond, so please be patient. They will usually contact you via the email address linked to your Garena account.

If Garena requires additional information, they will follow up with you. Be sure to reply promptly with any requested details. If your issue is resolved, they will credit the diamonds to your account, and you will receive a notification in-game.

Conclusion

By following all the steps explained above, you can successfully report any issue related to missing diamonds after making a payment through Easypaisa for your Free Fire account. The process is simple but needs accuracy. Make sure your submitted details — such as your Free Fire UID, transaction ID, and screenshot — are 100% correct and clear. These details are the key to helping Garena verify your payment and issue your diamonds.

In most cases, 90% of properly submitted tickets are resolved within a few working days. Users do get their diamonds or compensation — so do not panic or stress. Delays can sometimes happen due to verification queues or technical issues, but if your proof is valid, the issue will be addressed.

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Final Advice

• Always wait at least 1 hour after payment before raising a support ticket. Sometimes, diamonds take a little time to reflect in your account due to system delays.

• Never submit multiple tickets for the same issue. This can slow down your resolution. Just send one ticket and wait.

• Keep your Easypaisa receipt safe, and always take a clear screenshot of your payment confirmation. Attach that in the support request.

• If there is no response within 3 working days, you can follow up on the same ticket politely.

• Avoid panic — this process is used by thousands of players and it works if done correctly.

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We hope this guide was useful for you.

If you follow the process calmly and correctly, your issue will most likely be resolved without any trouble. Support teams are there to help, not ignore you — just give them the time and accurate information they need.

Stay safe, play fair, and enjoy your Free Fire journey.
We’re always here to guide you when you need help.