Last Updated: 04/04/2025
This document outlines the Terms of Use and Service Agreement specifically for users purchasing Free Fire in-game top-ups via HL Gaming Official. By proceeding with any transaction on our platform, you fully agree to these terms.
1. Independent and Unaffiliated Service
HL Gaming Official operates as an independent third-party service provider offering top-up services for Free Fire and other games. We are not officially affiliated, endorsed, or partnered with Garena, Sea Group, or any associated entities.
All trademarks, game logos, and product names used on our website are the intellectual property of their respective owners. We use them solely for identification purposes, and their presence does not indicate any form of official relationship.
This distinction is crucial: any issues that arise on Garena’s end, including server outages, policy changes, or technical faults, fall outside our scope of control and responsibility.
2. Manual Fulfillment & Processing Disclaimer
All Free Fire top-ups conducted via HL Gaming Official are processed manually by our internal team. This means:
-
Once we receive both your payment and accurate player information (such as UID or Player ID), we manually input your request into our backend system for processing.
-
Depending on transaction volume, processing time may vary. Average processing time is between [insert time, e.g., 15 minutes to 1 hour] during operational hours. Delays may occur during peak hours, technical disruptions, or maintenance periods.
It is the user’s responsibility to provide accurate information. Incorrect player IDs will result in failed transactions and no refund will be provided in such cases.
3. Scope of Responsibility
Once your payment is successfully received and the top-up request is manually submitted to the Garena system:
-
HL Gaming Official's responsibility ends at the point of submission.
-
We are not responsible for:
-
Delays or failures in delivery caused by Garena's systems.
-
Server maintenance, technical outages, or bugs within the game.
-
Loss of data or in-game content due to Garena account bans or violations.
-
Situations where Garena refuses to credit diamonds despite successful payment submission.
-
Our role is limited to submitting your purchase request after confirming your payment. Any issues arising after submission must be resolved between the user and Garena’s official support.
4. No Refund, Return, or Chargeback Policy
We follow a strict no refund, no return, and no chargeback policy under the following circumstances:
-
User submitted incorrect or incomplete player ID or region.
-
In-game item or currency not delivered due to issues on Garena’s end.
-
Garena account under review, banned, suspended, or flagged for unusual activity.
-
User did not read or understand our terms prior to purchase.
-
Change of mind after payment is made.
We only offer refunds if:
-
Payment was made but the request was not processed within 24 hours, AND
-
There is no evidence of diamonds being credited, AND
-
The player ID submitted was accurate.
All refund requests must be supported with clear video proof showing:
-
Transaction reference or payment ID.
-
Player profile and diamond count before and after the transaction.
-
Clear timestamp showing a lack of fulfillment.
5. User Agreement and Responsibilities
By using our Free Fire top-up service, you acknowledge and agree that:
-
You have read and understood all the terms presented here.
-
You understand HL Gaming Official is not an official Garena partner.
-
You agree to provide accurate player information at the time of checkout.
-
You understand that all top-ups are non-refundable once processed.
-
You understand that technical issues, delays, and failures can occur, and in such cases HL Gaming Official will not be held liable.
6. Fraud, Abuse & Malicious Behavior
We actively monitor all transactions for suspicious, fraudulent, or malicious activity. The following actions will result in immediate account ban, service restriction, and possible legal escalation:
-
Initiating fake chargebacks or unauthorized disputes.
-
Submitting falsified payment proof.
-
Harassing or threatening our support staff.
-
Using stolen or unauthorized payment methods.
We reserve the right to report such behavior to relevant legal or cybercrime authorities, as well as ban the player ID permanently from our platform.
7. Service Downtime or Unavailability
While we strive to maintain a seamless service, there may be instances when our Free Fire top-up service is temporarily unavailable due to:
-
Routine maintenance.
-
Server issues from Garena or payment providers.
-
External interruptions or force majeure events (e.g., internet outages, DDOS attacks, government restrictions).
During such periods, your order may be delayed, and we request patience. If your order is not fulfilled within the stated window (24 hours), only then should you reach out for resolution.
8. Policy Updates & Modifications
HL Gaming Official reserves the right to update, modify, or amend these Terms of Use at any time. All changes become effective immediately upon being published on this page.
Users are advised to regularly check this page for updates. Continuing to use our services after changes constitutes acceptance of the new terms.
9. Contact & Support
For customer support, dispute resolution, or inquiries related to your Free Fire top-up:
-
Support Hours: 24/7
Support queries are typically responded to within 1–6 hours, depending on volume and availability.
Conclusion
By placing an order for a Free Fire top-up on HL Gaming Official, you confirm that:
-
You fully understand and accept the nature of our services.
-
You accept our limitations of responsibility post-payment.
-
You agree not to hold HL Gaming Official liable for in-game delivery issues not within our control.
If you do not agree with any part of this Terms of Use & Service Agreement, please do not use our top-up services.
