Terms & Conditions




Terms and Conditions For HL GAMING OFFICIAL


Welcome to HL GAMING!

These terms and conditions outline the rules and regulations for the use of HL GAMING's Website, located at https://www.hlgamingofficial.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use HL GAMING if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of pk. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Cookies


We employ the use of cookies. By accessing HL GAMING, you agreed to use cookies in agreement with the HL GAMING's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


License


Unless otherwise stated, HL GAMING and/or its licensors own the intellectual property rights for all material on HL GAMING. All intellectual property rights are reserved. You may access this from HL GAMING for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from HL GAMING
  • Sell, rent or sub-license material from HL GAMING
  • Reproduce, duplicate or copy material from HL GAMING
  • Redistribute content from HL GAMING


Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. HL GAMING does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of HL GAMING,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, HL GAMING shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

HL GAMING reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant HL GAMING a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.


Hyperlinking to our Content


The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of HL GAMING; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to HL GAMING. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of HL GAMING's logo or other artwork will be allowed for linking absent a trademark license agreement.


iFrames


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.


Content Liability


We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


Terms and Conditions for Advanced Live Chat Feature

1. Introduction to the Live Chat Feature

HL GAMING OFFICIAL offers an advanced live chat feature to enhance communication between players, participants, moderators, and event organizers. This chat functionality is designed to foster real-time interaction, facilitate discussions, and provide support during tournaments. Users can access this feature within their user profiles, during active tournaments, and across various community engagement channels.

2. Scope of Live Chat Usage

  • Live Chat Purpose: The live chat feature is provided solely for the purpose of communication related to HL GAMING activities, including but not limited to:
    • Tournament discussions
    • Game strategy sharing
    • Interaction with tournament organizers
    • Technical support and troubleshooting
    • Community-building activities
    • Reporting misconduct or issues during gameplay
    • Player-to-player messaging related to tournament events
  • Non-Tournament Communication: Players may engage in casual conversation within the live chat as long as it remains respectful and relevant to the platform's activities.

3. Prohibited Uses and Misuse of the Live Chat

HL GAMING takes misconduct within the live chat environment seriously. The following actions are strictly prohibited and will result in immediate penalties including but not limited to account suspension, disqualification from tournaments, and permanent ban from the platform:

  • Abusive, Offensive, or Hateful Language:
    • Using hate speech, racism, sexism, discrimination, or any language that could be seen as harassment toward others.
    • Profanity, vulgar language, or any derogatory remarks targeting individuals, groups, or any category.
  • Sexual Content and Inappropriate Materials:
    • Sharing explicit, sexually suggestive, or pornographic material.
    • Sending sexually explicit images, gifs, or videos via the live chat system.
  • Spam and Unsolicited Messages:
    • Sending unwanted promotional messages, advertisements, or spam.
    • Flooding the chat with repetitive messages, links, or irrelevant content.
  • Impersonation:
    • Pretending to be someone else (especially HL GAMING staff, official moderators, or admins).
  • Threatening or Bullying Behavior:
    • Harassing, threatening, or bullying other users through private or public chat.
  • Discussing or Promoting Illicit Activities:
    • Encouraging or promoting illegal activities such as cheating, fraud, gambling, or the sale of illegal goods.

4. Moderation and Reporting

  • Moderation: HL GAMING has an established team of moderators who will actively monitor all chat interactions to ensure compliance with the platform's rules. This team is empowered to:
    • Mute or ban users who violate live chat rules.
    • Remove inappropriate content in real-time.
    • Issue warnings or temporary suspensions for first-time offenders.
  • Reporting Misconduct: If users encounter inappropriate behavior or content within the live chat, they are encouraged to report the incident using the in-chat reporting feature or by contacting HL GAMING support. Reports will be investigated, and appropriate actions will be taken.
    • Anonymous Reporting: Players may submit reports without revealing their identity.
    • Investigation Process: All reports will be taken seriously, and a thorough investigation will be conducted. In cases where the reported incident violates the rules, HL GAMING will take corrective actions.

5. User Conduct and Etiquette

Participants are expected to maintain respectful and appropriate behavior while using the live chat feature. By using the live chat, you agree to the following:

  • Respectful Communication: Treat all users with courtesy, even if disagreements occur. Healthy, constructive discussions are encouraged.
  • Language: Use clear, understandable, and respectful language in all chat interactions.
  • Stay on Topic: Keep discussions related to the tournament, game, or HL GAMING events. Off-topic conversations should be kept to a minimum and within the bounds of the platform’s guidelines.

6. Privacy and Security

  • No Personal Information: Users should not share sensitive personal information such as home addresses, phone numbers, or financial details in the live chat. This is to protect your privacy and security.
  • Chat Encryption: All chat messages are encrypted to ensure the privacy and security of users’ conversations. However, HL GAMING is not responsible for any breaches of privacy caused by external parties.
  • Monitoring for Security: HL GAMING reserves the right to monitor and review all chat interactions to ensure compliance with community standards, to prevent abuse, and to ensure the overall security of the platform.
  • Accountability: Users who engage in misconduct in the chat will be held accountable, and their actions may lead to disciplinary actions as mentioned in the Terms and Conditions.

7. Suspension, Termination, and Appeals

  • Temporary Suspension: Users who violate the chat rules may receive a temporary suspension from the live chat for a determined period. A temporary ban will usually last anywhere from 1 day to 30 days depending on the severity of the violation.
  • Permanent Ban: Severe violations, such as repeated harassment, sharing explicit content, or impersonating staff members, will result in permanent ban from the live chat and potentially from participating in tournaments.
  • Appeal Process: Users have the right to appeal any action taken by the moderators. If you believe that your ban or suspension is unjust, you can submit an appeal through HL GAMING's support portal. The appeal will be reviewed by an independent team who will make a final decision.

8. Changes to Live Chat Terms

HL GAMING reserves the right to make changes to these terms and rules for the live chat feature at any time. All users will be notified of any changes via email or a pop-up notification within the chat system itself. By continuing to use the live chat feature after any modifications, you agree to abide by the updated terms.

HL Gaming Official – User Account Data Safety & Privacy Policy

1. Data We Collect

When you register an account on HL Gaming Official or complete your profile, we collect the following types of data:

  • Mandatory Data:

    • Email Address: Used for account identification and communication.

    • Username: Displayed publicly within the community.

    • Country: Used to connect users based on region.

    • Favorite Game: Helps in customizing the user experience and game recommendations.

    • Age: Used to determine content relevance and to ensure age-appropriate services.

    • Gender: Optional, used for community personalization and preferences.

    • Language Preference: Used for localization of content.

  • Optional Data:

    • Free Fire UID & Account Level: If provided, this will be linked to your profile and displayed publicly.

    • Phone Number: Used for account recovery and security (optional).

    • WhatsApp Number: Used for community-based communication (optional).

    • Profile Image: If you use a social login, your profile image may be shared (optional).

2. Publicly Visible Information

The following data will be publicly visible to other users within the HL Gaming Official community:

  • Username: Your public identifier within the platform.

  • Profile Image: If you upload a profile picture or use one from social login.

  • Country: Displayed to show where you're located.

  • Age: Your selected age will be visible (if entered).

  • Favorite Game: Displays the game you selected as your favorite.

  • Free Fire UID (if provided): Displayed to allow other users to identify your game profile.

Note: The data mentioned above is public and accessible by other users within the HL Gaming Official community.

3. Private & Encrypted Information

The following data is kept private and encrypted. It will not be shared or displayed publicly:

  • Email Address: Used for login and communication but not shared publicly.

  • WhatsApp Number: Only accessible by administrators or for account recovery.

  • Phone Number: Kept private and encrypted, used only for security and account recovery.

  • Account Authentication Tokens: These are encrypted and never shared with third parties.

  • Sensitive Personal Data: Any data related to sensitive personal information is never shared unless explicitly authorized by you.

Note: All sensitive personal data is stored using encryption and industry-standard security protocols.

4. Encryption and Data Security

HL Gaming Official implements robust security measures to ensure that your personal and private data is protected. This includes:

  • Encryption: All sensitive data, including emails, phone numbers, and authentication tokens, is encrypted at rest and in transit.

  • Secure Login: We use HTTPS and secure login mechanisms to protect your account and data.

  • Data Access: Only authorized personnel have access to private information, and access is granted based on roles and needs.

Note: We follow industry-standard practices to ensure the highest levels of data protection.

5. User Consent

By registering an account on HL Gaming Official, you consent to the following:

  • You acknowledge that the public information (username, profile image, country, age, and Free Fire UID) will be visible to other users of the platform.

  • You grant permission for HL Gaming Official to collect and store your data, which is necessary for account management, personalization, and communication.

  • You confirm that you understand that any publicly shared data is visible to other users and can be accessed by anyone within the community.

  • You accept that we are not liable for any misuse of your publicly visible data by other users.

6. Data Usage

Your data is used for the following purposes:

  • Community Interaction: To enable communication and interaction with other users within the platform.

  • Game Recommendations: To suggest games and players based on your preferences and gameplay habits.

  • Moderation: To ensure a safe and welcoming environment by tracking behavior and enforcing community guidelines.

  • Personalization: To tailor the experience and make the platform more relevant to your needs and preferences.

Note: We do not sell or share your data with third-party advertisers or external entities, except when required by law.

7. Your Rights

You have the following rights concerning your personal data:

  • Access: You may request a copy of the data we hold about you.

  • Rectification: You can update or correct your personal information at any time.

  • Deletion: You may request the deletion of your account and all associated data, subject to any legal obligations we may have.

  • Opt-Out: You can opt-out of marketing communications by adjusting your notification settings.

8. Modifications to the Terms

HL Gaming Official reserves the right to modify these terms at any time. In the event of any significant changes to the terms, you will be notified via email or a prominent notice on our website. Continued use of the platform after such changes signifies your acceptance of the updated terms.

9. Liability Disclaimer

HL Gaming Official and its founders are not responsible for:

  • Any loss or damage resulting from a user's decision to share public data (e.g., username, Free Fire UID, country).

  • The actions or misuse of publicly visible data by other users within the platform.

  • Security breaches resulting from user negligence, including sharing account credentials or using weak passwords.

Note: It is your responsibility to ensure the privacy of your credentials. We advise using strong passwords and avoiding sharing sensitive data with other users.


ANTI-ABUSE, HARASSMENT, AND UNAUTHORIZED USAGE POLICY

1. INTRODUCTION

This section outlines our zero-tolerance policy against any form of abuse, harassment, or misuse of our platform, services, and communication channels. By accessing or using our services, all users agree to comply with these terms, which are designed to maintain a secure, professional, and legally compliant environment. Any violation of this policy will result in immediate action, including but not limited to account termination, permanent bans, legal consequences, and escalation to law enforcement authorities where applicable.

2. PROHIBITED CONDUCT

The following behaviors are strictly prohibited and will result in enforcement actions without prior warning:

2.1 Harassment, Threats, and Abuse

  • Use of derogatory, offensive, obscene, defamatory, or inappropriate language in any form, including usernames, email addresses, profile information, chat messages, or support requests.

  • Engaging in any form of cyber harassment, including repeated unsolicited communications, targeted attacks, or coordinated abuse.

  • Threats of violence, harm, or intimidation towards other users, staff, or the platform itself.

2.2 Hate Speech and Discriminatory Content

  • Any content or communication that promotes hate speech, discrimination, or violence based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic.

  • Encouraging, endorsing, or spreading extremist views or ideologies.

2.3 Unauthorized or Fraudulent Use of Services

  • Unauthorized access, modification, or manipulation of any APIs, backend services, or data for personal or commercial gain.

  • Use of automated bots, scripts, or fraudulent methods to access, scrape, or modify our services.

  • Attempting to exploit security vulnerabilities, reverse engineering proprietary systems, or bypassing access controls.

2.4 Spamming, Trolling, and Malicious Disruption

  • Engaging in spamming, trolling, or intentionally disrupting discussions, support requests, or community interactions.

  • Repetitive submission of false support tickets, misleading reports, or fraudulent complaints.

  • Coordinated efforts to disrupt, manipulate, or interfere with the normal operation of our services.

2.5 Impersonation and Identity Misuse

  • Creating accounts with the intent to impersonate individuals, organizations, or official representatives of our platform.

  • Use of falsified, misleading, or stolen identity details for registration, communication, or transactions.

3. ENFORCEMENT AND PENALTIES

Violations of this policy will result in immediate and non-negotiable actions, including but not limited to:

3.1 Account Termination and Service Restrictions

  • Immediate suspension of access to services, including API usage, platform features, and customer support.

  • Permanent bans for severe or repeat offenders, with no possibility of reinstatement.

  • Revocation of all associated accounts where multiple violations are detected under the same user identity.

3.2 Automated and Manual Moderation Measures

  • Implementation of automated content filtering systems to detect and block offensive, abusive, or prohibited language.

  • Manual review of flagged accounts and escalation of serious violations to internal moderation teams.

  • IP-based restrictions to prevent repeated violations from the same user or network.

3.3 Legal Consequences and Law Enforcement Escalation

  • Severe offenses, including threats, harassment, fraud, or unauthorized access attempts, will be reported to relevant legal authorities.

  • User data associated with malicious activity may be shared with law enforcement agencies in compliance with applicable laws.

  • Users engaging in criminal activity, including cyber harassment, will be subject to legal prosecution under cybercrime laws.

4. REPORTING VIOLATIONS

If you encounter any violation of this policy, you are required to report it immediately via our official reporting channels. Reports will be investigated thoroughly, and appropriate actions will be taken based on the severity of the offense.

4.1 Reporting Mechanism

  • Abuse reports can be submitted via [support email] or the dedicated in-app reporting tool.

  • Users submitting false or misleading reports may themselves be subject to enforcement actions.

4.2 Confidentiality and Investigation Process

  • All reports will be treated with strict confidentiality.

  • Investigations will be conducted based on available evidence, and the decision of our moderation and security teams will be final.

5. ACKNOWLEDGEMENT AND COMPLIANCE

By accessing and using our services, all users explicitly acknowledge and agree to comply with this policy. Failure to adhere to these terms will result in enforcement actions as outlined above. Continued use of our services after a violation will constitute further offenses, leading to escalated consequences, including legal action.


Reservation of Rights


We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

UNAUTHORIZED ACCESS, DATA SCRAPING, AND AUTOMATED ABUSE POLICY

1. INTRODUCTION

HL Gaming Official strictly prohibits any form of unauthorized access, data scraping, automated abuse, or any indirect manipulation of its content, services, APIs, or proprietary tools. Any individual or entity attempting to access, extract, or exploit our platform in an unauthorized manner will face immediate enforcement actions, including permanent bans, legal prosecution, and cybersecurity escalations.

2. PROHIBITED ACTIONS

The following activities are strictly forbidden and will be treated as a direct violation of our terms of service:

2.1 Unauthorized Access & Exploitation

  • Gaining access to any part of HL Gaming Official's platform, databases, APIs, or services without explicit authorization.

  • Using VPNs, proxies, or any other identity-masking techniques to bypass security measures, access restrictions, or location-based content controls.

  • Attempting to reverse engineer, decompile, or tamper with any software, algorithms, security mechanisms, or proprietary tools.

  • Exploiting bugs, vulnerabilities, or security flaws for personal or commercial gain instead of reporting them to the official support team.

2.2 Data Scraping, Automated Extraction & Content Theft

  • Using bots, scrapers, automated scripts, or third-party tools to extract data, harvest user information, or copy proprietary content from HL Gaming Official's platform.

  • Republishing, redistributing, or reselling any data, content, or features without explicit permission.

  • Attempting to mirror, clone, or replicate our services or content on another platform for personal or business use.

  • Engaging in mass downloads of content, which places an unnecessary burden on system resources and degrades service quality.

2.3 API Misuse & Unlawful Integration

  • Integrating HL Gaming Official's APIs, services, or internal tools into external websites, applications, or bots without prior written consent.

  • Modifying, altering, or creating derivative works based on our API responses, endpoints, or protected data.

  • Using automation, scraping, or third-party tools to manipulate API requests, generate fake data, or overload system traffic.

  • Any form of man-in-the-middle (MITM) attack, request interception, or data manipulation with the intent to modify, disrupt, or interfere with HL Gaming Official's operations.

2.4 Unauthorized Distribution & Commercial Misuse

  • Selling, distributing, or providing unauthorized access to premium, restricted, or exclusive content from HL Gaming Official.

  • Using any automated means to distribute or manipulate giveaways, promotions, or monetized services in a manner that violates fair usage policies.

  • Creating duplicate or fake accounts using bots, scripts, or fraudulent methods to gain unfair advantages within any platform service.

3. DETECTION, ENFORCEMENT & PENALTIES

HL Gaming Official employs advanced monitoring systems, AI-based anomaly detection, and manual auditing to identify and prevent unauthorized activities. Violators of this policy will be subject to immediate legal and technical enforcement measures, including:

3.1 Permanent Account & IP Bans

  • Users found engaging in unauthorized access or scraping will receive an instant and non-negotiable permanent ban.

  • IP tracking and network fingerprinting will be utilized to block persistent violators from accessing the platform.

3.2 Cybersecurity & Digital Forensic Investigation

  • Any unauthorized access attempt will trigger an automatic security review, and our cybersecurity team will conduct a full forensic investigation.

  • If a serious breach is detected, HL Gaming Official reserves the right to report the offender to cybercrime authorities.

3.3 Legal Action & Criminal Prosecution

  • Violations of this policy may constitute offenses under digital security and anti-cybercrime laws, depending on jurisdiction.

  • We reserve the right to pursue civil and criminal proceedings against individuals or organizations engaging in unlawful activities.

  • If scraping or unauthorized access results in financial damages, system disruptions, or data breaches, violators may be held liable for damages, legal fees, and penalties.

4. REPORTING UNAUTHORIZED ACTIVITY

HL Gaming Official encourages users to report any suspicious scraping attempts, unauthorized data access, or security vulnerabilities immediately. Reports can be submitted via our official support channels.

4.1 Responsible Disclosure

  • Ethical security researchers who identify vulnerabilities are encouraged to report them through proper channels.

  • Any unauthorized access attempt, even for research purposes, must be pre-approved by the HL Gaming Official security team.

5. ACKNOWLEDGEMENT AND AGREEMENT

By accessing and using HL Gaming Official’s platform, all users acknowledge and agree that:

  • Unauthorized access, scraping, or automation is strictly prohibited and will result in severe consequences.

  • HL Gaming Official retains full legal rights to protect its data, intellectual property, and system integrity.

  • Violations of this policy will be met with immediate enforcement actions, including bans, legal escalations, and cybersecurity countermeasures.

 LIVE SUPPORT ABUSE, IMPERSONATION, AND INAPPROPRIATE CONDUCT POLICY

1. INTRODUCTION

HL Gaming Official provides a Live Support system to assist users with legitimate inquiries, troubleshooting, and service-related issues. To maintain a professional, respectful, and abuse-free environment, strict policies are enforced against inappropriate behavior, false identity usage, and misconduct in chat interactions. Any violations of this policy will lead to immediate enforcement actions, including permanent bans, service restrictions, and legal escalations where applicable.

2. PROHIBITED ACTIONS IN LIVE SUPPORT

The following behaviors are strictly prohibited during any interaction with the Live Support team, whether through chat, email, or other communication channels:

2.1 Use of Offensive or Inappropriate Names & Emails

  • Entering fake names, offensive usernames, or impersonating any individual, brand, or entity.

  • Using sexually explicit, vulgar, racist, discriminatory, or abusive language in names, email addresses, or chat messages.

  • Attempting to mislead, deceive, or manipulate the support team by providing false identity details.

2.2 Harassment, Abuse, and Threats Towards Support Staff

  • Using foul language, insults, or threats directed at support team members.

  • Engaging in sexual harassment, inappropriate jokes, or any form of unwanted personal advances towards staff.

  • Repeatedly spamming the support system with unnecessary, unrelated, or malicious messages.

2.3 Impersonation & Misrepresentation

  • Pretending to be another user, company representative, or someone with special authority to manipulate responses.

  • Providing fake order numbers, fabricated support tickets, or falsified evidence to gain unauthorized benefits.

  • Claiming false issues or attempting to exploit refunds, compensations, or benefits through deceitful methods.

2.4 Disruption, Spamming, and Misuse of Support Channels

  • Flooding the support chat with excessive messages, emojis, or irrelevant content.

  • Sending automated messages, bot-generated queries, or using scripts to disrupt the chat.

  • Deliberately wasting support agents’ time with repeated false claims, hoaxes, or non-serious inquiries.

2.5 Sharing Prohibited, Illegal, or Harmful Content

  • Sending or attempting to distribute pornographic, violent, illegal, or disturbing content in chat messages.

  • Promoting hacking tools, exploits, cheats, or any form of illicit activity through support interactions.

  • Requesting or encouraging support agents to engage in unethical, illegal, or policy-violating actions.

3. ENFORCEMENT AND PENALTIES

HL Gaming Official will take immediate action against users violating this policy, including but not limited to:

3.1 Permanent Account Bans & Restrictions

  • Instant suspension of the offender’s account, preventing access to Live Support and other platform features.

  • IP bans and device-level restrictions to block repeated violations from the same user or network.

  • Revocation of any associated privileges, including access to rewards, premium services, and in-game benefits.

3.2 Legal and Cybersecurity Escalation

  • Severe violations, such as threats, harassment, or impersonation, will be documented and reported to cybercrime authorities.

  • If any abuse results in harm to the company, its employees, or systems, the offender will be held legally liable.

  • Persistent offenders will be pursued under relevant cyber laws, digital fraud policies, and harassment regulations.

3.3 Automated Moderation and Monitoring

  • Offensive language detection and automatic chat blocking for inappropriate messages.

  • AI-based fraud detection for false identity submissions and impersonation attempts.

  • Manual review by security teams for high-risk cases, ensuring stricter enforcement where necessary.

4. REPORTING VIOLATIONS

Users who experience or witness violations in the Live Support system should report them immediately via the official reporting tools. All reports will be investigated with confidentiality, and necessary actions will be taken against offenders.

4.1 False Reports and Misuse of Reporting System

  • Users submitting false reports to manipulate support outcomes or target other users may face account penalties.

  • Repeated misuse of the reporting system may lead to access restrictions or loss of privileges.

5. ACKNOWLEDGEMENT AND AGREEMENT

By using the Live Support system, all users explicitly agree to follow these guidelines. Violations of this policy will result in enforcement actions as outlined above, and continued misuse will lead to permanent bans, legal consequences, and cybersecurity measures.


 FALSE INFORMATION & MISREPRESENTATION IN LIVE CHAT

1. INTRODUCTION

HL Gaming Official maintains strict policies against users who provide false, misleading, or deceptive information during Live Chat interactions. If a user falsifies their country, identity, or any other requested details, it will be treated as a breach of trust and security, leading to immediate restrictions and enforcement actions. Since our platform securely stores relevant data, any attempt to deceive the support team will be flagged and penalized accordingly.

2. PROHIBITED ACTIONS

2.1 Providing False Country or Location Information

  • Falsely claiming to be in a different country or region when asked by Live Support.

  • Using VPNs, proxies, or other location-masking tools to manipulate country-based services while making false claims in chat.

  • Attempting to bypass region-specific restrictions, benefits, or policies through deception.

2.2 Misrepresenting Identity, Account Ownership, or Personal Details

  • Lying about account ownership or providing fake names, emails, or credentials to manipulate support responses.

  • Impersonating another user, a public figure, or an entity to gain unauthorized support or privileges.

  • Claiming fraudulent payment issues, purchases, or account history to exploit refunds, compensations, or service access.

2.3 Manipulating Support for Regional Benefits or Access

  • Providing incorrect location details to gain region-specific rewards, services, or promotions.

  • Claiming to be in a different country to bypass legal restrictions, avoid taxes, or access unauthorized content.

  • Exploiting multi-region features by switching VPNs, using fake IPs, or providing contradictory information.

2.4 Fraudulent Behavior Leading to Policy Violations

  • Using multiple accounts with different false locations to gain an unfair advantage.

  • Coordinating with other users to create fake disputes, false refund claims, or manipulated chat logs.

  • Misleading support with fabricated technical issues, fraudulent ban appeals, or fake error reports.

3. DETECTION & AUTOMATED ENFORCEMENT

HL Gaming Official uses secure data storage, advanced analytics, and AI-driven monitoring to detect inconsistencies in user-provided information. Any mismatch between claimed details and actual data will result in automatic flagging and escalation.

3.1 Automated Location Verification

  • The system will cross-check the claimed country with actual IP, device, and historical records.

  • Users who attempt multiple country mismatches within a short time will be automatically flagged.

3.2 Fraud Prevention & AI-Based Analysis

  • Chat logs are monitored for patterns of deception, suspicious claims, and conflicting data.

  • Advanced AI will detect and report fraudulent behavior for manual review by security teams.

3.3 Manual Security Reviews for High-Risk Cases

  • Accounts with repeated false claims will be subject to deep investigation.

  • If necessary, the user’s account will be locked for verification procedures.

4. PENALTIES & ENFORCEMENT ACTIONS

4.1 Temporary & Permanent Account Restrictions

  • Users found providing false country or identity details will face account restrictions, including:

    • Temporary bans from Live Support.

    • Suspension of region-based services.

    • Loss of access to country-specific promotions, purchases, or events.

  • Repeated violations will result in permanent Live Chat bans and potential account termination.

4.2 IP & Device-Based Blocks

  • HL Gaming Official reserves the right to block users at the IP, account, and device level if deceptive practices are detected.

  • Attempts to evade detection using VPNs, proxies, or fake accounts will result in harsher penalties.

4.3 Legal & Compliance Reporting

  • If fraudulent claims involve financial deception, identity fraud, or regulatory violations, HL Gaming Official reserves the right to report offenders to legal authorities.

  • Users attempting to misuse regional policies, evade legal restrictions, or engage in digital fraud may face legal consequences under applicable laws.

5. REPORTING & ACCOUNT VERIFICATION

Users suspected of false representation may be required to verify their identity, location, or ownership of an account. If a user refuses or fails verification:

  • Their Live Chat access will be revoked permanently.

  • Account services, region-specific access, or features may be suspended indefinitely.

6. ACKNOWLEDGEMENT & AGREEMENT

By using HL Gaming Official’s Live Chat, all users agree to provide accurate and truthful information. Any misrepresentation, false claims, or fraudulent behavior will result in strict enforcement actions as outlined above.

HL Gaming Official – Private Chat Feature Terms & Restrictions

1. Introduction to Private Chat Feature

HL Gaming Official offers users the ability to engage in private, one-on-one conversations with other community members. This feature allows for enhanced communication, social interaction, and the building of connections within the platform. However, as a platform committed to the safety and well-being of our users, we impose strict guidelines and monitoring on private chats to prevent misuse and ensure a positive environment.

2. Acceptable Use of Private Chat

Private chat can be used for:

  • Friendly Interaction: Engaging with other community members for personal connections, game-related discussions, and general social interaction.

  • Game-Related Coordination: Communicating about strategies, organizing matches, or discussing game-related topics in a private setting.

  • Support and Queries: Users can communicate privately with the HL Gaming Official support team for assistance.

3. Prohibited Actions

We strictly prohibit the following behaviors in the private chat feature:

  • Child Abuse: Any form of child exploitation, abuse, or any conversation that involves minors in inappropriate contexts will not be tolerated. This includes sending or receiving explicit content, grooming, or using the chat for harmful intentions.

  • Harassment or Bullying: Sending any threatening, abusive, or discriminatory messages directed towards another user. This includes but is not limited to:

    • Racism, sexism, homophobia, or any form of hate speech.

    • Insults, derogatory comments, or threats.

    • Targeting or bullying another user based on their appearance, interests, or gaming skills.

  • Sexual Content: Sharing sexually explicit content or engaging in sexually suggestive conversations is strictly forbidden. This includes but is not limited to:

    • Sharing inappropriate photos, videos, or links.

    • Sending unsolicited sexual advances or making sexual comments.

    • Asking for or offering explicit content.

  • Illegal Activities: Using the private chat feature to engage in or promote any illegal activities, such as hacking, fraud, scams, or trafficking of illegal goods.

  • Spamming and Flooding: Sending repetitive, unsolicited messages or flooding the chat with irrelevant content is prohibited.

  • Impersonation: Pretending to be another user, admin, or member of the HL Gaming Official team without authorization is a violation.

  • Offensive Language: Using foul or offensive language that disrupts the community’s positive environment, including hate speech or vulgar language.

4. Reporting Violations

If you encounter any behavior that violates the Terms & Conditions or this Private Chat Feature Policy, you should report it immediately using the reporting tools provided within the platform. Reports are confidential, and we encourage all users to help maintain a respectful community.

5. Penalties for Violating Private Chat Rules

Violations of the private chat guidelines will result in the following penalties, depending on the severity of the offense:

  • First Offense:

    • Warning: A notification will be sent to the user informing them of the violation.

    • Temporary Chat Suspension: The user may face a temporary restriction from using the private chat feature for a period of time.

  • Second Offense:

    • Account Suspension: The user will be temporarily suspended from accessing their account or private chat feature for a longer period, such as 7-30 days.

    • Warning Reminder: A reminder of the terms and conditions will be sent, reiterating the importance of adhering to the rules.

  • Third Offense:

    • Permanent Ban: The user will face a permanent ban from the private chat feature, with potential permanent account suspension depending on the severity of the violation.

    • Legal Action: In cases of severe violations, such as child abuse, harassment, or illegal activities, the account may be reported to authorities, and legal action will be taken.

Note: Any form of child abuse, exploitation, or other serious offenses will result in immediate permanent ban and the involvement of law enforcement authorities. We will not hesitate to take full legal action, including reporting to local and international authorities, and pursuing prosecution under applicable laws.

6. Age Restrictions

Users must be at least 13 years old to use the private chat feature on HL Gaming Official. Users below the age of 13 will have their access to the private chat feature restricted, in accordance with global data protection regulations (such as COPPA). Parents and guardians are encouraged to monitor their children's use of the platform and report any inappropriate content.

7. Moderation and Monitoring

HL Gaming Official implements automatic monitoring systems as well as manual moderation to ensure the safe and appropriate use of the private chat feature. While we cannot monitor all conversations in real time, we encourage users to report any suspicious or harmful content. Our team will investigate and take action where necessary.

  • AI Monitoring: Automated systems may flag certain keywords or behaviors that violate the platform's policies.

  • Human Moderation: Our dedicated moderation team reviews flagged conversations and reports submitted by users. Any inappropriate content identified will be acted upon immediately.

8. Data Privacy in Private Chats

Conversations within the private chat feature are encrypted to protect the privacy of users. However, users must understand that:

  • Data Retention: We retain chat logs in cases of violations or user disputes. In the event of any reported issues, we may review chat logs and take appropriate action.

  • Privacy: While your private chat content is not publicly visible, it is important to note that HL Gaming Official may access and review private chats if we suspect a breach of the platform's policies.

9. User Responsibility

By using the private chat feature, you acknowledge that:

  • You will not engage in any prohibited activities mentioned in this section.

  • You are responsible for ensuring your communications comply with the platform’s guidelines.

  • You will respect the rights and privacy of other users while engaging in private conversations.

  • You understand that HL Gaming Official has the right to take action against you, including suspending or banning your account, if you violate these rules.

10. Conclusion

HL Gaming Official is committed to providing a safe and enjoyable environment for all users. The private chat feature is a tool to enhance communication, and we ask that all users use it responsibly. Violations of these guidelines will not be tolerated, and we will take swift action to ensure that HL Gaming Official remains a space where all users feel respected and protected.

RESTRICTIONS ON OFF-TOPIC CHAT IN LIVE SUPPORT

1. INTRODUCTION

HL Gaming Official’s Live Support system is strictly meant for service-related inquiries, troubleshooting, and assistance. Any off-topic discussions, irrelevant conversations, or non-support-related chatting will be considered a violation of our communication policies and may lead to temporary or permanent restrictions.

2. PROHIBITED BEHAVIOR IN LIVE SUPPORT CHAT

2.1 Engaging in Non-Support-Related Discussions

  • Using Live Support as a social chat platform for personal conversations, jokes, memes, or unrelated topics.

  • Discussing politics, religion, social issues, or controversial subjects that are not relevant to HL Gaming Official services.

  • Initiating random, meaningless, or time-wasting conversations that disrupt the support workflow.

2.2 Asking Questions or Making Requests Unrelated to Support

  • Requesting information about unaffiliated games, external websites, or topics outside HL Gaming Official’s jurisdiction.

  • Asking for personal opinions, recommendations, or casual discussions with support staff.

  • Attempting to befriend, flirt with, or engage in non-professional communication with support agents.

2.3 Spamming, Flooding, or Overloading the Support System

  • Repeating the same off-topic messages multiple times.

  • Spamming random words, numbers, or characters to disrupt the chat.

  • Overloading the support queue with unnecessary, non-service-related questions.

2.4 Attempting to Manipulate or Divert the Conversation

  • Changing the topic repeatedly to avoid answering necessary questions.

  • Using irrelevant distractions to confuse support staff or waste their time.

  • Insisting on irrelevant complaints, non-support grievances, or unrelated issues.

3. ENFORCEMENT & PENALTIES

3.1 Warnings & Temporary Restrictions

  • First offense: A formal warning will be issued, instructing the user to stay on-topic.

  • Second offense: Temporary restriction from Live Support for 24-48 hours.

3.2 Permanent Ban from Live Support

  • Repeated violations will lead to a permanent ban from using Live Support services.

  • Offenders will lose access to any direct communication channels with HL Gaming Official.

3.3 IP & Account-Level Blocks

  • Users who persistently violate this policy will face an IP-based block, restricting access to support from all devices.

  • HL Gaming Official reserves the right to suspend or terminate accounts that repeatedly misuse Live Support.

3.4 Escalation to Cybersecurity Teams

  • If off-topic chat includes harassment, inappropriate behavior, or disruptions to service operations, it will be flagged for further investigation.

  • Severe cases may be reported to cybercrime authorities for legal action if necessary.

4. ACKNOWLEDGEMENT & AGREEMENT

By using HL Gaming Official’s Live Support system, users agree to stay on-topic and use the service solely for its intended purpose. Any violation of this policy will result in strict enforcement actions, including bans, restrictions, and account penalties.


TERMS & RESTRICTIONS FOR DEVELOPERS

1. INTRODUCTION

HL Gaming Official enforces strict policies for developers, coders, and third-party entities who interact with our platform, services, APIs, or data. This section outlines the permitted and prohibited actions, security requirements, legal consequences, and compliance obligations for developers working with or attempting to access HL Gaming Official systems.

2. DEVELOPER CONDUCT & PERMITTED ACTIONS

2.1 Authorized Development & Compliance

  • Developers may only work with HL Gaming Official services, APIs, or integrations if explicitly authorized.

  • All development activities must comply with HL Gaming Official’s API Terms of Use, Privacy Policy, and Security Standards.

  • Developers must obtain written permission before integrating, modifying, or deploying any custom code that interacts with HL Gaming Official services.

2.2 Secure API Usage & Data Handling

  • If granted access, developers must use APIs responsibly, ensuring encrypted communication, secure authentication, and strict adherence to data privacy policies.

  • Any extraction, storage, or manipulation of HL Gaming Official data must comply with international data protection laws.

  • HL Gaming Official reserves the right to monitor, audit, or revoke API access at any time.

2.3 Ethical Development & Fair Usage

  • Developers must avoid coding exploits, cheats, automation scripts, or tools that negatively impact user experience, game balance, or system integrity.

  • Developers should report security vulnerabilities responsibly rather than exploiting them for personal or third-party gain.

  • Unauthorized reverse engineering, decompiling, or disassembling of HL Gaming Official code, APIs, or software components is strictly prohibited.

3. PROHIBITED ACTIONS & SECURITY VIOLATIONS

3.1 Unauthorized API Access & Data Scraping

  • Any attempt to scrape, harvest, or extract data from HL Gaming Official without authorization is a direct violation of security policies.

  • Using bots, web crawlers, or automation tools to access, manipulate, or collect HL Gaming Official content is prohibited.

  • If detected, unauthorized API calls or scraping attempts will result in immediate IP bans, legal action, and possible cybersecurity reporting.

3.2 Exploit Development & Malicious Code Injection

  • Developing, distributing, or using exploits, hacks, cheats, or malicious scripts that affect HL Gaming Official’s security or gameplay is illegal.

  • Attempts to inject, modify, or manipulate HL Gaming Official’s database, frontend, or backend services will be treated as a severe cybercrime.

  • Any unauthorized modification of client-side or server-side code will result in permanent developer bans and legal proceedings.

3.3 Circumventing Security, Authentication & Permissions

  • Attempting to bypass authentication systems, gain unauthorized admin access, or alter permissions is a serious violation.

  • Any developer found sharing internal access credentials, authentication tokens, or API keys will face immediate termination of privileges and legal accountability.

  • HL Gaming Official monitors all API usage, login attempts, and data transactions to detect fraudulent access patterns.

3.4 Third-Party Integrations & Unauthorized Modifications

  • Developers must not integrate HL Gaming Official services into third-party platforms, apps, or tools without explicit permission.

  • Modifying, altering, or distributing HL Gaming Official’s services, APIs, or proprietary software for external use is prohibited.

  • Unauthorized attempts to sell, license, or monetize HL Gaming Official assets, source code, or development tools will lead to severe legal action.

4. ENFORCEMENT & PENALTIES

4.1 Immediate Bans & Account Termination

  • Any developer violating these policies will lose all access to HL Gaming Official services, APIs, and accounts permanently.

  • Affected accounts, IP addresses, and associated credentials will be blacklisted from future developer opportunities.

4.2 Legal Action for Cybersecurity Violations

  • HL Gaming Official reserves the right to pursue legal action against developers involved in:

    • Hacking, unauthorized access, or data breaches.

    • Theft, resale, or unauthorized distribution of HL Gaming Official’s proprietary software.

    • Intentional disruption, sabotage, or manipulation of HL Gaming Official’s platform.

  • Severe cases will be reported to cybercrime agencies, law enforcement, and global regulatory bodies.

4.3 Financial & Legal Consequences

  • Developers who cause financial damage, data breaches, or system instability may be liable for damages and financial penalties.

  • HL Gaming Official reserves the right to demand compensation, initiate civil lawsuits, or report criminal offenses under applicable cyber laws.

4.4 Public Disclosure & Blacklisting

  • Violators may be publicly blacklisted and permanently banned from all future collaborations, partnerships, or development opportunities with HL Gaming Official.

  • Any evidence of malicious activity will be reported to industry security organizations and partner platforms.

5. REPORTING & SECURITY AUDITS

  • Developers are encouraged to report security vulnerabilities, suspicious activities, or unauthorized code changes to HL Gaming Official’s Cybersecurity & Compliance Team.

  • Regular audits will be conducted on developer activity, API usage, and data access logs to ensure compliance.

  • HL Gaming Official reserves the right to request security verifications, additional compliance checks, or audits from any developer with access.

6. ACKNOWLEDGEMENT & AGREEMENT

By accessing, developing, or interacting with HL Gaming Official’s platform, APIs, or data, all developers agree to strict compliance with these policies. Any violation, circumvention, or breach will result in severe enforcement actions as outlined above.


Removal of links from our website


If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


Disclaimer


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.



Contact Information. 



If you have any questions or concerns regarding these Terms and Conditions, please Contact Us we will connect you as soon as possible. 

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